When 23-year-old David Tan stepped into ComfortDelGro Driving Centre (CDC) on 8th October 2004, to register for his Basic Theory Test as a public testee, he was pleasantly surprised to see a new office called Admin Service Centre waiting for him. Instead of the long and winding queues, rows of pretty pastel-colored chairs adorned the new registration centre.

This is because CDC had taken over the public testees' booking services from the Traffic Police (TP) Authority. The transfer, which took place in September 2004, is part of TP's initiative to move into computerised testing.

To cater to additional demand for their services, CDC's Customer Service team has had to learn new skills as well as to work more efficiently to ensure that waiting times are kept to a minimum. But they are not complaining.

As CDC's Senior Customer Service Officer, Evelyn briefly summed up: "The volume of transactions had increased two-fold, but fortunately we were able to expedite the counter service with the help of additional manpower deployed during the peak hours. Our security guard even doubled up as an usher to lead public testees to the correct counters."

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